Call us, write to us or fill in the form: we reply within minutes, including at night and on holidays.
See definitions 1.1 and 1.2 in the Terms.
Required information: Required for consumers: full name, contact phone, pickup and destination addresses, patient's clinical condition (only what is necessary to plan the service).
Complaints: As a consumer you can: 1) send a complaint to the dedicated channel in § 9 of the Terms; 2) after 30 days without reply, use the EU ODR platform or one of the Italian ADR bodies listed in § 9.2 of the Terms. The court of your residence/elected domicile is competent (art. 66-bis Codice del Consumo).